jwhub Terms & Conditions – Player Agreement

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

2. Acceptance of Terms

By accessing or using any part of the jwhub platform, registering an account, making a deposit, or placing any bet or wager, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, including all policies referenced herein.

If you do not agree with any provision of these Terms, you must not create a jwhub account and must not access or use the Platform's services. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the amended Terms.

3. Eligibility & Registration

3.1 Age Requirement. You must be at least twenty-one (21) years of age to register and use jwhub. This requirement is mandated by PAGCOR regulations applicable to casino-category online gaming in the Philippines. jwhub reserves the right to request age verification documentation at any time, including a government-issued Philippine ID (UMID, PhilSys National ID, Driver's License, Passport, or equivalent). If you are found to be under 21, your account will be permanently closed and any balance may be forfeited in accordance with applicable regulations.

3.2 Residency. jwhub's services are intended for players physically located within the Philippines at the time of play. You are solely responsible for ensuring that accessing and using jwhub is permitted under the laws applicable to you based on your location.

3.3 Registration Information. You agree to provide accurate, complete, and current information during registration, including your full legal name as it appears on your government-issued ID, date of birth, valid Philippine mobile number, and email address. Providing false information constitutes a material breach of these Terms.

3.4 KYC Verification. jwhub operates a Know Your Customer (KYC) process in compliance with PAGCOR requirements and Philippine Anti-Money Laundering Act (AMLA) regulations. You must complete identity verification before your first withdrawal, and jwhub may request additional documentation at any time. Failure to complete KYC when requested may result in account restriction.

3.5 One Account Rule. Each natural person may hold only one (1) jwhub account. Operating multiple accounts, whether personally or through third parties, is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of associated balances.

4. Account Management

4.1 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes. jwhub will never ask you for your password via email, live chat, or any communication channel. Any activity conducted through your account while your credentials are correctly entered will be treated as authorized by you.

4.2 Unauthorized Access. You must notify jwhub immediately if you suspect or become aware of any unauthorized use of your account. jwhub will not be liable for any losses resulting from unauthorized account access where you have failed to maintain the security of your credentials or failed to notify us promptly.

4.3 Account Currency. All jwhub accounts are denominated in Philippine Peso (PHP / ₱). All displayed balances, bet amounts, winnings, and transaction values are in PHP unless explicitly stated otherwise.

4.4 Inactive Accounts. An account that has had no login activity for a period of twelve (12) consecutive months is considered inactive. jwhub reserves the right to charge an administrative maintenance fee of up to ₱100 per month on inactive accounts. Players will be notified by email or SMS before any such fee is applied. The account remains accessible and the fee ceases upon any login activity.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods. jwhub accepts deposits and processes withdrawals via GCash, Maya / PayMaya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. All transactions are processed in Philippine Peso. Available payment methods may be updated from time to time without prior notice.

5.2 Payment Ownership. All payment accounts and methods used to transact with jwhub must be registered exclusively in your own name. Third-party deposits and withdrawals are strictly prohibited. Any attempt to use payment methods belonging to another individual constitutes a breach of these Terms and may be reported to relevant financial regulators.

5.3 Minimum and Maximum Transactions. Minimum deposit and withdrawal amounts are published in the jwhub Cashier section and may vary by payment method. jwhub reserves the right to adjust transaction limits at any time.

5.4 Withdrawal Processing. Withdrawal requests to GCash and Maya are processed within 5 to 30 minutes for standard amounts. Bank transfers via InstaPay or PesoNet are typically processed within the same business day. All withdrawals are subject to successful KYC verification and compliance with applicable wagering requirements for any bonus funds claimed.

5.5 Anti-Money Laundering Compliance. In accordance with the Philippine Anti-Money Laundering Act (Republic Act No. 9160, as amended) and PAGCOR regulations, jwhub is required to monitor transactions, conduct enhanced due diligence where appropriate, and report suspicious transactions. jwhub cooperates fully with the Anti-Money Laundering Council (AMLC) and relevant law enforcement agencies.

6. Betting Rules

6.1 Bet Placement. A bet is confirmed and binding only when jwhub's system has accepted the bet and a confirmation has been issued to the Player. Bets placed after a market has closed or after a relevant event has commenced (except in-play markets) are void.

6.2 Palpable Errors. jwhub reserves the right to void any bet placed at odds or with terms that are demonstrably incorrect due to a technical error, human error, or data feed error (commonly referred to as a "palpable error"). In such cases, jwhub will notify affected players and return the original stake to their account.

6.3 Event Cancellations and Postponements. If a sporting event is cancelled, abandoned, or postponed, jwhub will apply the relevant event-specific rules published in the betting rules section of the Platform. In most cases, bets on cancelled events are voided and stakes returned.

6.4 Live / In-Play Betting. In-play betting markets may be suspended or closed at any time during a live event at jwhub's discretion. Bets accepted during a temporary suspension period will be void. Live odds are updated continuously and the Player accepts the odds displayed at the precise moment of bet confirmation.

6.5 Maximum Winnings. jwhub reserves the right to impose maximum winning limits per event, per day, or per bet type. These limits are published in the relevant game or sports betting sections. In exceptional circumstances, jwhub may limit individual Player's maximum bet sizes.

7. Bonuses & Promotions

7.1 General Bonus Terms. All bonuses, free bets, free spins, and promotional offers issued by jwhub are subject to these general terms and any specific terms stated on the individual promotion page. In the event of any conflict, the specific promotion terms take precedence.

7.2 Wagering Requirements. Bonus funds are credited as non-withdrawable promotional credits and must be wagered a specified number of times (the "wagering requirement") before the resulting winnings may be withdrawn. Wagering requirements, eligible games, and time limits are specified in each promotion's terms.

7.3 One Bonus Per Promotion. Each promotion may be claimed once per player, per household, per IP address, and per device. jwhub reserves the right to limit, modify, or withdraw any promotion at any time.

7.4 Bonus Abuse. The following behaviors constitute bonus abuse and may result in cancellation of the bonus, forfeiture of associated winnings, and account suspension: exploiting a wagering requirement by placing low-risk bets across multiple outcomes on the same event; placing bets below the minimum bet threshold specified in promotion terms; using a bonus in conjunction with betting strategies designed to guarantee a mathematical advantage over jwhub.

7.5 VIP Program. Participation in the jwhub VIP loyalty program is subject to separate VIP terms published in the player's account dashboard. VIP tier status, cashback rates, and associated benefits may be adjusted by jwhub with reasonable notice to affected players.

8. Prohibited Conduct

The following conduct is strictly prohibited on jwhub. Violation may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities:

• Using automated betting software, bots, scripts, or artificial intelligence to interact with jwhub's betting systems or games;
• Attempting to exploit software vulnerabilities, glitches, or errors for financial gain;
• Engaging in collusion with other players, live dealers, or any third party to gain an unfair advantage;
• Participating in any form of match-fixing, spot-fixing, or event manipulation in relation to bets placed on jwhub;
• Laundering proceeds from illegal activities through the jwhub platform;
• Using another person's payment method, identity, or account credentials without authorization;
• Providing false information during registration, KYC, or any jwhub verification process;
• Creating multiple accounts for any reason, including to claim multiple bonuses;
• Accessing jwhub from a jurisdiction where doing so is prohibited by local law;
• Engaging in abusive, threatening, or harassing behavior toward jwhub staff, live dealers, or other players;
• Any other conduct that jwhub, in its reasonable judgment, determines to be harmful to the Platform, other players, or the integrity of gaming operations.

9. Intellectual Property

9.1 jwhub Content. All content on the jwhub platform – including but not limited to the website design, layout, graphics, logos, text, software, game interfaces, and trademarks – is the exclusive property of jwhub or its licensors and is protected by applicable intellectual property laws of the Philippines and international conventions.

9.2 Restricted Use. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jwhub platform for personal, non-commercial gaming purposes only. You may not copy, modify, distribute, transmit, display, reproduce, or create derivative works from any jwhub content without express written permission.

9.3 Third-Party Content. Game titles, software, and associated content provided by third-party game suppliers on jwhub are the intellectual property of their respective owners and are governed by their own licensing terms.

10. Limitation of Liability

10.1 Service Availability. jwhub provides its platform on an "as is" and "as available" basis. While we endeavor to maintain continuous, uninterrupted service, we do not guarantee that the Platform will be available at all times. Scheduled maintenance, technical failures, or force majeure events may result in temporary unavailability.

10.2 Financial Losses. jwhub shall not be liable for any financial losses arising from participation in games or betting, including losses resulting from reliance on information or analysis published on the Platform. Gaming involves risk, and all players accept the possibility of financial loss when they participate.

10.3 Technical Errors. In the event of a technical malfunction that causes a game result to be incorrectly recorded or a payout to be incorrectly calculated, jwhub reserves the right to void the affected transaction and restore the Player's balance to its correct state. jwhub's liability in such cases is limited to returning the Player's original stake.

10.4 Aggregate Liability Cap. To the maximum extent permitted by Philippine law, jwhub's total aggregate liability to any individual Player for any claim arising out of or in connection with these Terms shall not exceed the amount deposited by that Player in the twelve (12) months preceding the claim.

11. Suspension & Account Closure

11.1 jwhub's Right to Suspend. jwhub reserves the right to suspend, restrict, or close any player account at any time and without prior notice if it has reasonable grounds to believe that: (a) the Player has breached any provision of these Terms; (b) the account is being used for fraudulent, illegal, or money-laundering purposes; (c) the account has been accessed by an unauthorized third party; or (d) closure is required by PAGCOR or any other regulatory or law enforcement authority.

11.2 Closure by the Player. Players may close their jwhub account at any time by contacting the support team via live chat or email. Upon account closure requested by the Player, any remaining real-money balance (net of applicable bonus funds that have not met wagering requirements) will be returned to the Player's verified payment method within a reasonable timeframe.

11.3 Self-Exclusion. Players who wish to take a break from gambling may activate self-exclusion through the Responsible Gaming section of their account dashboard. Self-exclusion periods of 24 hours, 7 days, 30 days, 6 months, and permanent exclusion are available. Once activated for periods of 7 days or longer, self-exclusion cannot be reversed during the exclusion period.

11.4 Balance on Suspension. Where an account is suspended pending investigation, jwhub will hold the account balance for a reasonable period while the investigation is conducted. If the investigation concludes that a breach has occurred, jwhub may forfeit some or all of the balance in accordance with the nature of the breach and applicable PAGCOR guidelines.

12. Responsible Gaming

12.1 Commitment. jwhub is committed to promoting responsible gaming practices in compliance with PAGCOR's Responsible Gaming Framework. We provide tools and resources to help players maintain control over their gaming activity.

12.2 Player Tools. All jwhub players have access to the following responsible gaming tools in their account dashboard: daily, weekly, and monthly deposit limits; session time alerts and reminders; reality check notifications; loss limits; and self-exclusion as described in Section 11.3.

12.3 Age Verification. jwhub implements strict age verification procedures and will immediately close and report any account found to belong to a person under 21 years of age, in compliance with PAGCOR requirements.

12.4 Underage Gambling. If you are aware of or suspect that a minor is attempting to use jwhub, please contact our support team immediately at [email protected].

12.5 Problem Gambling Resources. If you believe you or someone you know may have a gambling problem, we encourage you to seek help from PAGCOR's Responsible Gaming Hotline, which provides free, confidential support in Filipino and English.

13. Privacy & Data Protection

jwhub collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of this Agreement, and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering on jwhub, you consent to the collection and processing of your personal data as described in our Privacy Policy, including sharing with PAGCOR, AMLC, and other regulatory or law enforcement bodies as required by Philippine law.

For full details on how jwhub collects, uses, stores, and protects your personal information, including your data rights under the Data Privacy Act, please read our Privacy Policy.

14. Governing Law & Dispute Resolution

14.1 Governing Law. These Terms & Conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflicts of law principles.

14.2 PAGCOR Oversight. As a PAGCOR-licensed operator, jwhub is subject to PAGCOR's dispute resolution processes. Players who have unresolved complaints after exhausting jwhub's internal resolution process may escalate the matter to PAGCOR in accordance with PAGCOR's player protection procedures.

14.3 Internal Complaints Process. Before escalating any complaint to PAGCOR or any other body, players must first submit the complaint to jwhub's support team and allow a minimum of ten (10) business days for resolution. Complaints should be submitted via email to [email protected] with full details of the issue, relevant transaction IDs, and any supporting documentation.

14.4 Jurisdiction. To the extent that court proceedings are necessary, both jwhub and the Player submit to the exclusive jurisdiction of the competent courts of the Philippines.

15. Amendments to These Terms

jwhub reserves the right to amend these Terms & Conditions at any time. Amendments will be notified to registered players via email or SMS to their registered contact details, and the updated Terms will be published on this page with a revised "Last Updated" date.

Material amendments – those that significantly affect player rights or obligations – will be communicated with a minimum of fourteen (14) days' notice before taking effect. Non-material amendments may take effect immediately upon publication. Continued use of jwhub following the effective date of any amendment constitutes acceptance of the revised Terms.

Players who do not agree with an amendment may close their account in accordance with Section 11.2 before the amendment takes effect.

16. Contact Information

For any questions, complaints, or correspondence regarding these Terms & Conditions, players may contact the jwhub support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on any jwhub page.
• Email: [email protected] (responses within 1 business day).
• Language: Support is available in Tagalog and English, 24 hours a day, 7 days a week.